Warning
  • Falls and Mobility
  • Neurological conditions
  • Stroke
  • Vestibular

Patients with the above conditions requiring physiotherapy input will be seen by the Physiotherapy Long Term Conditions teams. These teams are based in the BGH and community localities.

Following assessment, patients will be given individually tailored interventions. Interventions may include, rehabilitation programmes, supported self-management, onward referral to third sector providers.

Who to refer, who not to refer, how to refer

Who to refer:

Patient must be aged 16 years or over

Patients are resident of Scottish Borders Council.

Older adults with falls / reduced mobility or function

Patients requiring Physiotherapy assessment and intervention for vestibular, stroke or neurological conditions

When to refer:

Patient has noted a change in their mobility or function

Recent Falls

Patient has identified person centred goals which physiotherapy can support

Who not to refer:

Patient under the age of 16.

Patients being seen by another service for the same reason

Patients who are not a resident of Scottish Borders Council

Patients who primarily have an MSK condition – refer to Physiotherapy MSK services

Patients with a chronic condition which will not change with physiotherapy intervention.

Who can refer:

All Health and social care professionals

How to refer:

Referrals will be accepted by letter, email or SCI Gateway.

Cheviot Team Referral Form: CCHT REFERRAL.docx

Please send email referrals to:

Central locality    PhysiotherapyLTC-BGH@borders.scot.nhs.uk   

Peebles locality  PhysiotherapyLTC-HaylodgeHospital@borders.scot.nhs.uk   

Teviot Locality    PhysiotherapyLTC-HawickHospital@borders.scot.nhs.uk           

Berwickshire Locality  bor.berwickshireahpreferrals@borders.scot.nhs.uk

Cheviot locality   CheviotCHT.Referrals@borders.scot.nhs.uk   

Physiotherapy Prioritisation Criteria

  • All patients should be assessed by the referrer and consented for the referral
  • It is recognised that certain groups of patients are going to need to be seen sooner than others. Professional judgement based upon reliable information will determine the urgency required in seeking early physiotherapy appointment, the allocation however will be according to the clinical judgement and discretion of the physiotherapy service
  • At triage, referrals may be allocated to Home First Team if felt that assessment at home would be in the patient’s best interest.

Patients presenting with one of the following criteria and are at risk of deteriorating are considered to be acute and therefore need urgent appointments.

  • Requiring early intervention for continuity of specialist neurological rehabilitation.
  • Recently deteriorated/having unmanaged risks leading to potential risk of injuy (please note we are not able to be an emergency service and referrals for this type of input should be directed to a prevention of admission team e.g. Home First
  • Likely to deteriorate without timely specialist neurological rehabilitation.
  • Having significant safety issues where the specialist rehabilitation intervention would reduce the risk.
  • Problem impacting on ability to work/return to work/caring role
  • Having a life limiting condition requiring timely intervention e.g. (MND, Parkinson’s plus syndromes). Please note we are not an end-of-life service

Primary care management

  • If patient requires provision of walking aids or replacement, consider referral to Walking aid clinic via What Matters Hubs What Matters Hubs | Scottish Borders Council
  • Exclude acute medical cause for deterioration in mobility and function
  • Consider referral to Falls and Syncope Clinic if appropriate
  • Consider Level 2 Falls assessment e.g. medication review, Active stand.
  • Consider referral to Neurology if diagnosis not confirmed or if neurological symptoms worsening with no planned neurology review
  • Consider if ENT referral required for patient presenting with undiagnosed vestibular symptoms

Resources and links

National and local websites for further information:

CHSS: Home - Chest Heart & Stroke Scotland

Parkinsons UK Homepage | Parkinson's UK

MS Society Here for everyone with MS | MS Society

What Matters Hubs What Matters Hubs | Scottish Borders Council

Nice Falls Guidelines (2025) Overview | Falls: assessment and prevention in older people and in people 50 and over at higher risk | Guidance | NICE

NHS Inform preventing Falls: Preventing falls | NHS inform

World Guidelines Falls Prevention 2022: World guidelines for falls prevention and management for older adults: a global initiative - PubMed

 

Patient Information Resources:

Stroke

when_you_have_a_stroke_guide.pdf

getting_active_after_stroke_guide.pdf

physical_effects_of_stroke_guide.pdf

pain_after_stroke_guide.pdf

Stroke Support Helpline | Stroke Association

 

Neurology

Parkinson’s Disease factsheets:

·         10495_Parkinsons and You_44pp_V5.indd

·         Being active with Parkinson's. English and Welsh bilingual versions. – Parkinson's UK shop

 

Multiple Sclerosis Factsheets:

·         Staying Mobile with Multiple Sclerosis | National MS Society

 

Vestibular

ACPIVR_Patient_Leaflet_DizzinessBalance_A4_V3.pdf

ACPIVR_Patient_Leaflet_BPPV_V3.pdf

ACPIVR_Patient_Leaflet_VestibularMigraine_V3-1.pdf

ACPIVR_Patient_Leaflet_MenieresDisease_V3.pdf

 

Mobility and Falls

Preventing falls | NHS inform

Up and About_Taking Positive steps to avoid trips and falls

chair-based-home-exercise-programme.pdf

Third Sector Referral Forms:

 

Local service details

LTC Physiotherapy Central Locality:  Tel: 01896827427  

Email: PhysiotherapyLTC-BGH@borders.scot.nhs.uk 

LTC Physiotherapy Teviot: Tel: 01450 372162  

Email: PhysiotherapyLTC-HawickHospital@borders.scot.nhs.uk

LTC Physiotherapy Tweeddale: Tel:01721 722080

Email: PhysiotherapyLTC-HaylodgeHospital@borders.scot.nhs.uk 

LTC Physiotherapy Berwickshire:  Tel: 01361 885017    

Email: Bor.berwickshireahpreferrals@borders.scot.nhs.uk 

LTC Physiotherapy Roxburghshire:  Tel:   01573 227939   

Email: CheviotCHT.Referrals@borders.scot.nhs.uk 

Editorial Information

Last reviewed: 22/10/2025

Next review date: 22/10/2027

Author(s): Yvonne Landers, Michelle Laing, Jenny Nisbet, Val Redpath.

Author email(s): Yvonne.Landers@borders.scot.nhs.uk, Jennifer.Nisbet@nhs.scot, val.redpath@nhs.scot, Michelle.Laing@borders.scot.nhs.uk.