Warning

Who to refer

Emergencies

Any possible new diagnosis of Type 1 Diabetes:

  • Age <18 years and/or
  • Clinically unwell and/or
  • Weight loss and/or
  • Rapid onset symptoms over days or weeks and/or
  • Ketonuria / ketonaemia.

Adults: contact the on-call Diabetes & Endocrinology phone on ext 32186, 09:00-16:30 Monday to Friday. Outwith these times, contact Acute Medicine in the usual way.

Children under 16: contact the Paediatrics Team in the usual way.

Urgent

SCI-Gateway referral

  • Any pregnant woman with a new diagnosis of Type 1 or Type 2 Diabetes.
    • Make an urgent SCI Gateway referral
    • Commence 5 mg folic acid
    • Stop medications contraindicated in pregnancy
  • New diagnosis of gestational diabetes in a pregnant woman (usually referred by community midwives through the antenatal pathway).

Diabetes triage helpline

The Diabetes triage helpline is available on 01387 244 214 Monday to Friday 9am - 3.30pm for:

  • Sick day guidance to people with type 1 diabetes with intercurrent illness who have been assessed by their primary care team and deemed well enough to be managed at home.
  • Individuals with Steroid Induced Hyperglycaemia who have suboptimal management on maximum tolerated oral agents, (as specified in local steroid therapy management guidelines)

Routine

  • Individuals with established Type 1 Diabetes all have access to Annual Screening and Patient Initiated Follow Up to arrange their own appointments by calling 0345 602 2812. The service will endeavour to see them within 4 weeks of their call.
  • Individuals with newly diagnosed Type 2 Diabetes aged <35 years.
  • Individuals with Type 2 Diabetes not meeting age / frailty appropriate HbA1c target despite maximal tolerated oral agents (Metformin, SGLT-2 and oral GLP-1) and who may require injectable therapy.
  • Individuals with diabetes complications requiring specialist input, e.g. peripheral neuropathy or CKD.
  • Individuals where the type of diabetes is uncertain.
  • Individuals with suspected secondary diabetes, e.g. chronic pancreatitis.
  • Individuals with suspected / confirmed monogenic diabetes.
  • Women with Type 1 or Type 2 Diabetes planning pregnancy.
  • Individuals with steroid induced hyperglycaemia who have suboptimal management on maximum tolerated oral agents, as specified in local steroid therapy management guidelines.

Who not to refer

  • Optimisation of non-insulin oral drug therapies to improve HbA1c: use local Type 2 Diabetes (Adults) guidelines.
  • Individuals with diabetes or pre-diabetes requiring help with weight loss only: see Weight Management in Diabetes and Let's Prevent.
  • Individuals with diabetes under age 16: contact the Paediatrics Team in the usual way.
  • Diabetes retinal screening: this is automatically generated as long as the diagnosis is recorded appropriately on SCI-Diabetes. (Retinal screening team can be contacted directly at dg.eyescreening@nhs.scot)

How to refer

  • Emergency referrals: contact the on-call Diabetes & Endocrinology phone on ext 32186, 09:00-16:30 Monday to Friday. Outwith these times, contact Acute Medicine in the usual way. Then complete an urgent SCI Gateway referral.
  • General referrals: SCI Gateway.
  • Advice only: SCI Gateway. The service does not operate an email advice service.

Information to include with referral

Referrals without sufficient information will be returned.

  • HbA1c within 3 months.
  • Urinalysis for ketonuria / finger-prick capillary blood ketone.
  • BMI within 3 months.
  • Acute symptoms of diabetes such as rapid weight loss.
  • Known complications of diabetes.
  • Blood pressure.
  • Urine ACR.
  • Smoking status.
  • Lipid profile.

Editorial Information

Last reviewed: 03/06/2026

Next review date: 03/06/2028

Author(s): D&G Diabetes team.

Version: 1.0