The toolkit

This toolkit aims to support the Framework by sharing key documents and guidance. Furthermore, examples of best practice and case studies have been shared along with the contact link for the people/teams responsible. It is hoped that this sharing of practices and ideas will lead to further improvements.  

We would like to thank all colleagues across NHS Scotland who generously provided the case studies included in this toolkit. Their contributions highlight practical solutions and lived experience of improvement, helping to drive learning and progress nationally. 

You can download a PDF version of the toolkit here 

The case studies have been presented in a format that makes it easy to understand the rationale for them and their impact. The format used asks: 

1. What was the issue/problem that you identified? 

2. What did you do? 

3. What was the outcome?