About this toolkit

Pain Management Programme, ggc.pain.management@nhs.scot

Lorna Semple, Clinical Specialist Physiotherapist

Content has been checked for accessibility in line with the relevant RDS standard operating procedure.

Authorship

The content in this toolkit has been developed by a multidisciplinary team of clinicians for use of Pain Management Programme participants, past and present.

Review and approval

Final content was signed off by Dr David Craig – Pain Management Programme lead.

The content will be considered for update 1 year from publication. Any minor updates brought to the attention will be dealt with on an "as needed" basis.

Content updates on the Right Decisions platform will be carried out by the Pain Management Programme team, with support from the Right Decision Service team when required.

RDS automated alerts when review is due will be sent to the Programme Manager responsible for the project, and the generic PMP inbox, ggc.pain.management@nhs.scot.

The content has been reviewed by the Pain Management Programme team of multidisciplinary clinicians.

Copyright © NHS Greater Glasgow and Clyde 2024.  This excludes the works of 3rd parties as listed below.

Permission for inclusion of links to all videos from external sources was obtained.

All icons are from Flaticon.com, accessed through the licence held Tactuum Ltd for the resources supported by the software platform it provides.

The content is based on robust evidence-based guidelines, including SIGN and NICE guidelines for Chronic Pain and British Pain Society guidelines for Pain Management Programmes.

The content of this toolkit was reviewed by the PMP multidisciplinary clinicians and signed off by the PMP Team Lead.  It has been signed off by the local governance group.

The email for the Pain Management Programme is available in the “Key Contacts” section above and can be used to highlight any feedback or complaints.

Any messages received through the online feedback form will be automatically forwarded to the Pain Management Programme email.

The PMP team or Team Lead will address the feedback.

GGC - 12 Week Pain Management Programme is not continuously monitored and is not able to provide direct advice or support to members of the public.

HELP & SUPPORT – Visit NHS Inform https://www.nhsinform.scot/ or call NHS 24 on 111.

COMPLAINTS -  For information on complaints relating to care in NHS Greater Glasgow and Clyde, please visit complaints, NHS Greater Glasgow and Clyde

FEEDBACK - You will be asked to give feedback about the content of the Pain Management Programme at the end of your group. 

Please only use the form below for feedback on using the website or app

The toolkit has been risk assessed in line with RDS Standard Operating Procedure.

The toolkit was user tested by both past and present participants of the Pain Management Programme.

User testing was carried out by the GGC Patient Experience and Public Involvement team and testers were asked to comment on ease of navigation, usability, and look of the toolkit.

Disclaimer

NHS Greater Glasgow & Clyde, legally known as Greater Glasgow Health Board (the “Board”) provides the ‘GGC - 12 Week Pain Management Programme’ app/website (“App/Website”) to help the people it serves in East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, Renfrewshire and West Dunbartonshire. Each individual participating organisation which contributes resources to the App/Website has sole responsibility for the information created or published by them. Any information appearing on the App/Website is issued as general information, is not warranted by the Board, nor should it be taken as advice. No responsibility can be accepted by the Board or any other organisation for action or inaction as a result of information contained on the App/Website. Users should take advice from health and care professionals in respect of specific situations. The use and access of pages of the App/Website is subject to the terms and conditions set out below and by this disclaimer. By using or accessing the App/Website, you agree to be bound by these terms and conditions.

Copyright

Users should consult the copyright statements on the resources signposted by this site.

Links to other Websites and applications

The provision on the App/Website of a link to another website or application does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites. The contents and material made available on linked sites are completely out with the Board’s control and as such no liability is accepted for any loss or damage resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on the  App/Website. The contents of a linked-to website may change without the Board’s knowledge and as a result, links may break or may terminate on pages which were not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond the Board’s control.

Warranties

The resources contained on the App/Website, including all files that are authorised for public and password-protected download or access, are provided on an “as is” basis and without any warranties. No warranty is given that files downloaded or accessed from the  App/Website are free of computer viruses. No warranties are made as to fitness for purpose, quality or completeness of information. The App/Website excludes any liability for any errors in or omissions in information provided on or linked to from the App/Website.

Reliability of information

The Board uses reasonable efforts to ensure the accuracy and reliability of information on the App/Website in accordance with the policies defined for the App/Website . However, no guarantees are made that the information contained on the App/Website  or associated, or linked to websites is accurate, complete and current at any given time. Information presented on the App/Website  or associated sites may be changed at any time. The resources made available on the App/Website are intended to assist  and support people to best manage their mental health and related needs. The App/Website is not intended in any way to replace the advice of health and care professionals. Nothing on the App/Website is intended to constitute advice. Specific advice should be sought in specific situations from a properly qualified health or care professional. Content on the App/Website is governed by a number of policies and guidelines. Users of the App/Website should inform the web team using the Feedback form  if they should come across any material contained which they consider to be potentially in breach of any of the published  Scottish Government or NHS Scotland policies or of any relevant legislation in order for the appropriate remedial action to be taken.

Availability of the App/Website

Although the App/Website has been tested and should work correctly under normal circumstance, there are many factors both within and outside of the control of the Board which may prevent the App/Website from being available to users of the world-wide-web. No responsibility is accepted by the Board for any losses that may arise from an inability to access resources on the App/Website. Where a user finds a specific error in the coding of a web page, or where they consider a page to be in breach of accessibility or other published policies of the App/Website, the user should notify the web team via the feedback form in order that appropriate action may be taken.

Governing laws

The terms and conditions of use of the App/Website shall be governed by the laws of Scotland.