Waiting List Management

• Urgent Phone Calls: Phone patients to appoint them, if no contact is achieved an opt in letter is sent.
• Urgent: Opted in daily and appointed.
• Routine: Opted in by date order according to waiting times and appointed.
• Monitor and fill unused NP slots 72 hours ahead.
• Convert unused double return, review or injection slots to a NP slot at 72 hours.
• Remove patients from waiting list who have:
• Not replied to opt in letters (incl LBP On holds)
• Failed to attend a NP appointment
• Reschedule or cancel patients who are unable to attend
• Reschedule patients on the first day of short notice clinic cancellations e.g. staff sickness - see 'Clinic Cancellations' box for more information.

See the RMC SOP for more information

See guide for Waiting List Management

If a patient contacts any department or RMC to enquire about where they are on the waiting list, the following guidance should be followed - Waiting List Enquiries Guidance