TrakCare Guidance

Trakcare Essentials

TrakCare Training

Videos to be used as part of induction or if a refresher as needed.
TrackCare Videos

TrakCare Essentials

NB) Urgent Manual referrals: used for patients needing appointed immediately as per local agreements e.g. for drop in appliances / walking aids. (do we have guide for this can add link here)

Open Appointment Letter

Patient Cancelled or Rescheduled

Return FTA

Discharges

It is the clinicians responsibility to make contact with the patient to reschedule if they feel there is a clinical reason/concern not to discharge the patient. In this circumstance RTT: Did not attend - rebook & Outcome: Re-appt should be selected.

Discharging a Patient

Discharge Letter Flow Chart

Canned Text Guide

Fixing an Authorised Letter

Full AHP DC Letter Guide

Regularly check 'CS Review' and 'Clinician Approved' for letters 'In Progress' or 'Cancelled' that may still require action.

CS Review Guide

RAH Fracture & Soft Tissue Injury Clinic

Local arrangements have been agreed for the following services:

RAH fracture and STI clinic TrakCare pathway

Full Trakcare User Guide

TrakCare Full User Guide - AHP services

Short Notice Clinic Cancellations (Sick Leave)

Short Notice Clinic Cancellation Guidance

Please note:
If leaving a message for a patient regarding cancelling their appointment, for confidentiality, the message should say:- "We are calling to cancel your appointment for X date at X time, please call ...... to reschedule".

RMC Sickness Contact Numbers
Leanne - available from 07:30 Mon – Fri 0141 532 7530
Nicole – available from 08:00 Mon, Wed & Thurs 0141 956 0855
Steven – available from 08:00 Mon, Thurs & Fri 0141 314 7187

MAPPA Alerts

MAPPA - Multi-Agency Public Protection Awareness

RMC contact Team Lead in advance if a MAPPA Alert exists on a patient they appoint.
See MAPPA MSK Guidance

TrakCare Contingency Plan

In case of any IT failure, each department should have a copy of the Contingency Plan along with 50 copies of TrakCare Downtime Blank Record Sheet.

Copies of the Generic Assessment form should also be available in the department in case ACN cannot be accessed.

Imaging Requests On TrakCare

Imaging requests are only for staff with appropriate rights to order investigations on TrakCare. Though you will see a wide range of examinations available you must only order within your scope of entitlement.

See Image ordering on TrakCare

Results should be checked weekly and signed off electronically following the Results sign off