Wheelchair and seating service

For anyone who has not used our service before, a referral form must be submitted by a healthcare professional or social worker registered with one of the following bodies: Nursing and Midwifery Council, Health and Care Professions Council, General Medical Council or Scottish Social Work Council.

Please review guidance document prior to making a referral:

• Manual referral form guidance notes
• Power referral form guidance notes
  
• Paediatric referral guidance notes

Referral forms:

• Manual Referral Form
• Power Referral Form
• Paediatric Referral Form

Please refer to the Wheelchair eligibility criteria from Rehabilitation Technology Information Service (ReTIS), before making a referral.

Anyone who has used the wheelchair service before can self-refer if their conditions and/or requirements change by contacting the service directly for reassessment or advice.

Alternatively, a healthcare professional can refer on their behalf by submitting a reporting form.

• Adult Reporting Form
• Paediatric Reporting Form

When the service receives a new referral, it will be assessed by a clinician who will review the information and decide whether you require an assessment or whether a chair can be issued from the information that has been provided. If an assessment is required, you will be added to the waiting list for a clinic appointment.

Clinics are conducted within the centre and at many satellite locations across the West of Scotland. Your appointment letter will specify the location of your appointment.

West of Scotland Mobility and Rehabilitation Centre
Queen Elizabeth University Hospital
1345 Govan Rd, Glasgow
G51 4TF
View location in Google maps.

There is also a depot where the service's equipment store, repair facility and technicians are located:

WestMARC Yoker Depot
Unit 20,
Halley Street,
New Albion Industrial Estate,
Yoker,
G13 4DJ
View location in Google maps.

Motherwell Depot
WestMARC Motherwell,
Unit 33 Fern Street
Motherwell
ML1 2AJ
View location in Google maps.

Drop in repairs available Monday to Friday 9am – 3:45pm. The Motherwell hub is a smaller unit and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.

Satellite clinic locations:

Douglas Grant Rehabilitation Centre
Ayrshire Central Hospital
Kilwinning Road
Irvine
KA12 8SS

Stirling Community Hospital
Rehabilitation Hub
Livilands Gate, Stirling
FK8 2AU

Dumfries and Galloway
Community Rehabilitation Unit
1st Floor - North Entrance
Mountainhall Treatment Centre
Bankend Road
DUMFRIES
DG1 4AP
View location on map.

If your chair is in need of repair you should contact the service immediately. You might find Standard Wheelchair Parts helpful for explaining what part of the chair requires a repair.

Equipment is repaired free of charge by the service. Our mobile engineer repair service will usually visit and repair equipment at service users' home or other suitable setting.

If a complex repair is needed then it may be necessary to bring the equipment into our workshop to carry out the work.

WestMARC Yoker depot and the WestMARC Motherwell Hub are open for drop in repairs, Monday to Friday 9.00 am to 3.45 pm. Please see ‘Clinic Locations’ above for address details. Note, Motherwell hub is a smaller unit, and we are unable to hold all parts, please call 0300 790 0129 in advance to confirm parts are in stock to complete the repair.

Equipment is loaned by the service, and it is the service user’s responsibility to keep equipment in good condition.

Any accident or adverse incident that occurs with equipment provided from the service should be reported so that the service can record and follow up if necessary. This helps us to improve safety for all service users.

See here for more information about Repairs and Maintenance and Wheelchair Terms and Conditions.

National Wheelchair Managers Forum has created the following video guides to NHS Wheelchairs that you may find instructional:

The Parts of a Wheelchair

Using a Wheelchair

Transportation

Maintenance

Your NHS Wheelchair

Please see below video resources created by SMART Centre, Edinburgh on wheelchair demonstration/operation. Adult Manual Wheelchair video demonstrates transporting manual wheelchair into a vehicle.

Adult User Controlled Powered Wheelchair

Children's User Controlled Powered Wheelchair - YouTube

Dual Control Powered Wheelchair - YouTube

Adult Manual Wheelchair - YouTube

Major Buggy Demonstration - YouTube

The Wheelchair Skills College provide video resources on wheelchair skills including tutorials on cleaning castor wheels.

Back Up Trust provide information on wheelchair skills courses. Please read Wheelchair Skills College disclaimer before practising skills.

This video from 6:09 demonstrates how to disassemble and transport your wheelchair in the boot of a car.

Please see Travel Safe Leaflet produced by Posture and Mobility group on transport of wheelchair seated passengers.

Please see video demonstration produced by Motability on How to use your Wheelchair Accessible Vehicle (WAV) Tie Downs or Restraints.

The Motability Scheme helps you get mobile by exchanging your higher rate mobility allowance to lease a new affordable car, wheelchair accessible vehicle, scooter or powered wheelchair.

Please see following advice on charging your electric powered wheelchair.

Please see Self Management - NHSGGC toolkit developed by NRU which educates and provides references for conditions, physical activity, getting out and about, psychological wellbeing and other helpful resources.