6 P's: Prepared patient, prepared professional, prepared process

Examples of support/questions to consider for the 6P's:

• Is this person likely to struggle to make their appointment in secondary care?
  • Do they need support with transport?
  • With a link worker to facilitate attendance?
  • With a welfare advisor if they are unable to work and are not eligible for sick pay/benefits?
  • With alternative methods of receiving information about appts?
• Could bus tokens be provided as patient transport options?
• Copy of referral letter to patient if requested to show employer.
• Linking with financial inclusion worker in the practice (if available) to consider additional financial support.
• Local options to support access to remotely-delivered care (e.g. private spaces in libraries with dedicated digital support).
• Other digital support required, for example in being kept updated on appointment.
• Specifically consider potential emotional barriers to attending appointments, such as history of trauma, severe anxiety. Consider ways to mitigate this, for example: linking in with a community link worker; the role of patient advocacy services.
• Specifically consider cultural and language barriers to attending appointments:
  • is a translator required?
  • Will the gender of the specialist clinician matter to the patient?