All NHS A&A staff have a duty to recognise, report and record concerns about harm of a child abuse, neglect, exploitation, or violence without delay to social work or in situations where risk is immediate, to Police Scotland. Where a child is thought to require immediate medical assistance, this should be sought as a matter of urgency from the relevant health services. Consideration must always be given to the needs and potential risks to other children in the same household or family network.
When a Child Protection referral (and Adult referral) is submitted the referrer will receive a receipt of referral email the same day and written feedback should be received within 5 days following a Child Protection referral. This assures staff that the referral has been received and will be processed. If however this receipt is not received staff are advised to contact the relevant social work office to check the referral has been received. Due to confidentiality it is not always appropriate for referrers to receive feedback about their referral. If it is felt that feedback would be useful in terms of ongoing care planning and intervention but no feedback has been received staff are advised to contact the relevant social work office to discuss.