Guiding principles for undertaking a quality of care review
Quality of care review guidance
The guiding principles identify the underpinning approach and ethos when undertaking a QoC review, so that teams and organisations are supported to understand the level of care assurance they have across complex healthcare systems.
Principle 1
Use existing national frameworks to underpin process
- Utilise the Quality Management System (QMS) as part of the EiC framework and HIS quality assurance framework
- Consider what high quality care looks like and how this can be evaluated
- Understand a system’s ability to reliably deliver high quality care
- Identify where additional support may be required
Principle 2
Be curious - Seek to discover and understand
- Ask questions for which you have no answers
- Consider qualitative and quantitative data, including information from CAV
- Value professional judgement - capture what you see, hear and feel when entering a clinical area
- Involve staff and those in receipt of care
Principle 3
Develop a new understanding of the system
- Understand the whole system and all contributing factors
- Analyse available information through triangulation
- Sense check your new understanding
- Identify key themes – areas of good practice and areas for improvement
Principle 4
Identify learning and potential improvement
- Identify and share learning – with the team and the wider system
- Target improvement support
- Plan to address systemic barriers
- Celebrate good practice