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Services available

University Hospital Crosshouse (UHC) supports all trauma management, including the front door Orthopaedic Assessment Unit. All Paediatric Orthopaedic surgery and a proportion of adult day case surgery.

University Hospital Ayr (UHA) supports all adult elective in patient operating and a proportion of adult day case activity.

Outpatient Clinics are delivered across UHC, UHA, Ayrshire Central Hospital (ACH) and East Ayrshire Community Hospital (EACH). Fracture clinics are delivered at both UHC and UHA.

Virtual Acute Shoulder (VAS), Virtual Acute Knee (VAK) and Virtual Fracture Clinics (VFC) have been an integral part of service since 2020.

Intro/background

The service has 22 Orthopaedic Consultants supported by a Multi-disciplinary Team.

Who to refer

Who to refer

Many musculoskeletal conditions are self-limiting and can be managed appropriately in primary care by a GP or First Contact Physiotherapist +/- our MSK Service.

Where a non-acute condition requires specialist Orthopaedic referral for advice, assistance with management and surgical intervention, referrals to our specialist clinics and services can be made with the help of the following pathway guidelines.

Who not to refer

Occasionally, referrals have insufficient information to vet accurately or appropriately. Some referrals may be more appropriately seen by rheumatology, neurology, or specialist allied health professional services. Appropriate clinical work-up (history examination, relevant preliminary investigation) facilitates more efficient referral management. Where there is insufficient information to guide referral management, we may ask for further information or investigation to assess the need for referral.

Where a referred patient may be more appropriately seen by another speciality, the referral may be redirected appropriately.

We are happy to accept referrals where the diagnosis of an MSK problem is unclear. Such patients should have appropriate work-up and should have been seen by a physiotherapist unless there is a suspicion of cancer or infection where direct orthopaedic referral is required.

Referred patients may be appointed to attend one of our elective orthopaedic surgical clinics or to one of our specialist physiotherapy, podiatry or nurse-led clinics where this is considered appropriate.

When it is clear that surgery is either not appropriate or that there is no surgical solution for a problem, referrals may be returned to the referring clinician with an explanation of the decision making and advice to the referrer where appropriate.

When & how to refer

Emergency referrals to Trauma & Orthopaedics

Primary care referrals to the Orthopaedic Emergency on-call service for urgent assessment or advice for acute cases such as possible fracture, dislocation, acute cauda equina syndrome, significant soft tissue injury or musculoskeletal infection can be made via the University Hospital Crosshouse (UHC) switchboard on 01563 521133 and are taken by the on-call registrar (pager 3994)

Referrals to the Emergency On-Call Service from Accident & Emergency and inpatient referrals from other specialties within NHS Ayrshire & Arran are made by contacting the on-call orthopaedic registrar (pager 3368).

Urgent referrals to the Fracture Clinic

Accident & Emergency can book patients with fractures, reduced dislocations or significant soft tissue injuries (e.g. suspected knee ligament injuries, locked knees, acute rotator cuff tears, achilles tendon ruptures) which do not require emergency surgery into the virtual clinics for timely review.

Where a fracture or significant soft tissue injury (e.g. knee ligament injury, locked knee) requiring a specialist opinion is diagnosed in primary care urgent referral to “Trauma & Orthopaedics” through SCI Gateway should be made. The case will be triaged by the on-call Consultant and then the most appropriate management plan or appointment will be made.

Referrals to elective orthopaedic subspecialty outpatient clinics

For non-emergency/elective cases, referrals to our subspecialty clinics can be made for assessment or consideration of surgery. Referrals should be made through SCI-Gateway.

Named referrals to specific consultant or other clinician may be appropriate if the patient has previously been seen by that clinician for the same problem, however an appointment with that consultant cannot be guaranteed. For referrals regarding a new problem, a named referral request cannot be guaranteed.

Prior to referral, please request x-rays of the affected joint(s). This helps facilitate placement in the most appropriate clinic and streamlines the appointment when the patient attends.

Suspected cancer and red flag cases

The pathway guidance provides comprehensive information on screening for red flags and pathology and advises on appropriate referral.

Resources and links

Editorial Information

Last reviewed: 20/01/2026

Next review date: 20/01/2028

Author(s): Reid J.

Version: 01.0