The Emergency Medical Assessment unit aims to deliver rapid assessment of patients presenting with a range of acute medical problems. Most patients are referred from the community via the Flow Centre. A smaller number are referred from clinical areas within the hospital, including outpatient clinics, day wards and the dialysis unit. About half of the patients seen are discharged following assessment. The remaining patients require admission for ongoing investigation and management.
Patients can be referred 24 hours a day, 7 days a week, although attendance is highest during weekday hours. Patients referred between 7pm-9am and at weekends and public holidays are diverted to and assessed in the ED by the EMA or on-call medical team.
EMA has a dedicated team of doctors from 9am to 10pm, Monday-Friday. From 10pm, any patients requiring assessment or review are seen by the H@N team. From 9am-9pm on weekends, patients are seen by the weekend MAU team. EMA is staffed by nurses from 7.30am on Monday morning to 9pm on Friday evening, including nights. There is no weekend or public holiday nursing cover.
Careful management of flow to and from EMA maintains the assessment space key to the department's efficient and safe functioning.