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Acknowledgements

Many thanks to the following people who helped to make the creation of this app possible:

  • Mary Hannah
  • Susan Gilhespie
  • Louise Cownie
  • Karen McCarron
  • Dr Campbell Culley
  • Claire Lincoln
  • Helena Richmond
  • Dr Purcell
  • Maria Cordero
  • Charlotte Boulnois
  • Eilidh Gallagher

Disclaimer

Disclaimer

NHS Greater Glasgow & Clyde, legally known as Greater Glasgow Health Board (the “Board”) provides the ‘GGC - Spinal Injuries’ app/website (“App/Website”) to help the people it serves in East Dunbartonshire, East Renfrewshire, Glasgow City, Inverclyde, Renfrewshire and West Dunbartonshire. Each individual participating organisation which contributes resources to the App/Website has sole responsibility for the information created or published by them. Any information appearing on the App/Website is issued as general information, is not warranted by the Board, nor should it be taken as advice. No responsibility can be accepted by the Board or any other organisation for action or inaction as a result of information contained on the App/Website. Users should take advice from health and care professionals in respect of specific situations. The use and access of pages of the App/Website is subject to the terms and conditions set out below and by this disclaimer. By using or accessing the App/Website, you agree to be bound by these terms and conditions.

Links to other Websites and applications

The provision on the App/Website of a link to another website or application does not constitute any authorisation to access material held at that location. Links to sites are provided for informational purposes only and no responsibility is accepted for the quality of resources to be found on such websites. The contents and material made available on linked sites are completely out with the Board’s control and as such no liability is accepted for any loss or damage resulting from accessing or failing to access these sites. No endorsement is expressed or implied by the presence of a link on the  App/Website. The contents of a linked-to website may change without the Board’s knowledge and as a result, links may break or may terminate on pages which were not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond the Board’s control.

Warranties

The resources contained on the App/Website, including all files that are authorised for public and password-protected download or access, are provided on an “as is” basis and without any warranties. No warranty is given that files downloaded or accessed from the  App/Website are free of computer viruses. No warranties are made as to fitness for purpose, quality or completeness of information. The App/Website excludes any liability for any errors in or omissions in information provided on or linked to from the App/Website.

Reliability of information

The Board uses reasonable efforts to ensure the accuracy and reliability of information on the App/Website in accordance with the policies defined for the App/Website . However, no guarantees are made that the information contained on the App/Website  or associated, or linked to websites is accurate, complete and current at any given time. Information presented on the App/Website  or associated sites may be changed at any time. The resources made available on the App/Website are intended to assist  and support people to best manage their mental health and related needs. The App/Website is not intended in any way to replace the advice of health and care professionals. Nothing on the App/Website is intended to constitute advice. Specific advice should be sought in specific situations from a properly qualified health or care professional. Content on the App/Website is governed by a number of policies and guidelines. Users of the App/Website should inform the web team using the Feedback form  if they should come across any material contained which they consider to be potentially in breach of any of the published  Scottish Government or NHS Scotland policies or of any relevant legislation in order for the appropriate remedial action to be taken.

Availability of the App/Website

Although the App/Website has been tested and should work correctly under normal circumstance, there are many factors both within and outside of the control of the Board which may prevent the App/Website from being available to users of the world-wide-web. No responsibility is accepted by the Board for any losses that may arise from an inability to access resources on the App/Website. Where a user finds a specific error in the coding of a web page, or where they consider a page to be in breach of accessibility or other published policies of the App/Website, the user should notify the web team via the feedback form in order that appropriate action may be taken.

Governing laws

The terms and conditions of use of the App/Website shall be governed by the laws of Scotland.

Purpose and Audience

This app aims to support incoming and existing patients of the Queen Elizabeth National Spinal Injuries Unit and their loved ones. It aims to do this by giving them the tools to:

  • Access information about their injury
  • Better understand their care journey
  • Live independently while being supported by the QENSIU

The app has been developed by the Glasgow Institute of Neurological Sciences in collaboration with the NHS Greater Glasgow and Clyde Knowledge Services team and Healthcare Improvement Scotland.

This resource is available as both a mobile app (available on the Apple and Google Play stores), as well as a website on the national Right Decisions Service platform.

Governance*

Toolkit authors

Specialist Physiotherapists, Queen Elizabeth National Spinal Injuries Unit

Occupational Therapy Team Lead, Queen Elizabeth National Spinal Injuries Unit

Clinical Psychologist, Queen Elizabeth National Spinal Injuries Unit

Spinal Education Nurse, Queen Elizabeth National Spinal Injuries Unit

Review of content

The toolkit will be reviewed every four years or when changes are made to clinical practice, to ensure that all content remains current and relevant. 

Governance

The contents of this toolkit has been reviewed by the appropriate Clinical Governance framework within NHS Greater Glasgow and Clyde. 

Risk Assessment

A risk assessment has been completed for this toolkit 

Potential risk - Toolkit no longer current. In consequence some sections may be out of date with current clinical practice, leading to patients not getting optimal advice. 

Regular reviews of the information will ensure it remains accurate, relevant and current. 

User testing

User testing of this toolkit was carried out before publication by both patients and staff of the Queen Elizabeth National Spinal Injuries Unit. 

Copyright

Copyright © NHS Greater Glasgow and Clyde 2024 (this excludes the works of 3rd parties as listed below)

  • FlatIcon
  • Aspire
  • Back Up
  • Horatio's Garden
  • Spinal Injuries Scotland
  • WheelPower

Accessibility

Accessibility icons have been added to all website links, phone numbers and email addresses.

Content has been checked for accessibility in line with the relevant RDS Standard Operating Procedures. 

Key Contact

Key contacts

Mary Hannah - Spinal Injuries Education Nurse, Queen Elizabeth National Spinal Injuries Unit. 

Email address   Mary.Hannah@nhs.scot

 

For any general queries or concerns relating to this resource, please contact spinal.unit@ggc.scot.nhs.uk

 

Feedback and Suggestions

If you have any feedback or suggestions about this app, please do fill out our feedback form below:

The form is also available to complete in a new browser window:

 Queen Elizabeth National Spinal Injuries Unit app feedback form

Please note that this survey should not be used to get in touch with the Spinal Injuries team for any clinical or care related concerns.